Product Sales Support Admin-Area

US Foods•Oklahoma City, OK

1d•$24 - $34

About The Position

We’re excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. https://www.usfoods.com/careers/job-application-accomodation.html NOTE: Before you begin your internal job search, please review the criteria you will need to start the process. BASIC PURPOSE Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information. JOIN THE US FOODS® FAMILY! Ready to build a career with a company that’s leading the foodservice industry? Our Product Sales Support Administrator start at $27.00/hr working Monday - Friday generally starting at 8:00am US Foods is one of the largest food distributors with a culture and a history of promoting from within, excellent training programs and continuous improvement focus.

Requirements

College degree or equivalent
Distribution or food service supply chain experience required.
Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.
Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
Must be external and internal customer service focused.
Ability to research, escalate and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building.
Must have the ability to overcome objections and obstacles with a solution based attitude.

Nice To Haves

Previous US Foods experience preferred.
PRISM skills preferred.

Responsibilities

Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
Execute sample policy to obtain samples for customers and/or Territory Managers
Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
Prioritize requests based on urgency and customer status.
Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
Develop product category knowledge in order to suggest substitute product when necessary.