Sales Support Administrator

Nassau Candy•Hicksville, NY

8h•Onsite

About The Position

NC Custom, a top-40 ASI Supplier with over 50 years of combined award-winning experience, is a leading diversified manufacturer of 3,000+ items ranging across confectionery, mints, chocolate, hard goods, health and beauty, wellness, premium apparel, and soft goods, servicing distributors in the promotional products industry. The company is currently looking for a well-rounded Sales Support Administrator. This critical role involves sales support, operations, and administrative responsibilities, supporting the senior management team, largest national accounts (promotional products), and division trade show needs. Through training, the individual will acquire a deep knowledge of product lines and will work with customers to make recommendations to enhance their online presence. This position requires working on-site between both the Hicksville and Ronkonkoma locations. The ideal candidate must be driven and focused to enhance key accounts, improve sales processes, and help drive revenue growth, while working closely with other departments (Operations Team, Sales Team, and Graphic Art Team).

Requirements

Proficiency in Excel and a love of spreadsheets
Strong organizational skills and the ability to produce accurate daily reports as needed
Proven ability to learn and use multiple operating systems (including proprietary systems such as Profit Maker)
Ability to prioritize and multitask with maximum efficiency without sacrificing accuracy
Prior administrative and/or sales support experience in an office setting
Excellent written and verbal communication skills
Professional and pleasant phone manner for incoming and outgoing calls

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provide daily administrative and operational support to sales representatives to ensure seamless account and order management
Coordinate with clients, vendors, and cross-functional internal teams to keep projects moving forward efficiently
Manage professional email correspondence related to quotes, orders, samples, proofs, and approvals
Proactively follow up with clients to secure approvals and maintain sales momentum
Prepare accurate and detailed sales quotes, including pricing, product specifications, and turnaround times
Order, track, and distribute product samples for sales and client review
Create digital and virtual mockups for customer review using provided artwork and branding
Revise proofs based on feedback and obtain final client approvals
Communicate with internal departments regarding product availability, production schedules, and timelines
Partner with internal teams to resolve issues and meet deadlines
Maintain organized and accurate records for quotes, proofs, samples, and orders