Office & Sales Support Administrator

Manay CPA•Marietta, GA

2d•Onsite

About The Position

Manay CPA is a global, full-service accounting and advisory firm headquartered in Atlanta, GA, with over 20 years of experience and a diverse team across 4 continents. They support individuals, entrepreneurs, and businesses of all sizes with services including business formation, accounting, tax, payroll, audit, and HR solutions, delivered with a personalized, relationship-first approach. The firm has been recognized as a Top 100 Small Business by the U.S. Chamber of Commerce and a Top 25 Small Business of the Year by the COBB Chamber for four consecutive years. The CEO, Burcu Bree Manay, was also named one of the Top 50 Women in Accounting for her leadership and impact in the field. The Office & Sales Support Administrator role involves serving as the primary point of contact for clients, managing appointments, supporting sales and operations teams, and providing general administrative and office coordination.

Requirements

High School Diploma required
Proven experience in a front office, client support, or administrative role ", "strong phone skills are a must.
Experience working in a fast-paced, client-facing office environment.
Excellent verbal and written communication skills with a client-first mindset.
Strong organizational and multitasking abilities with the ability to manage multiple priorities effectively.
Detail-oriented with high level of accuracy in documentation and data management.
Professional demeanor and customer service orientation.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
comfortable working with sales teams and leadership.
Ability to quickly learn new systems and processes, including firm-specific software.

Nice To Haves

Associate's or Bachelor's degree preferred.
Experience with CRM or sales tools is a plus.
A sales-oriented mindset and confidence in client interactions is strongly preferred.
Prior experience in an accounting or professional services environment is a plus.
Valid driver's license is a plus.

Responsibilities

Serve as the primary point of contact for clients via phone, email, and in-person inquiries, ensuring a professional and responsive experience.
Answer, screen, and direct incoming calls in a professional and timely manner.
Schedule and manage client appointments, meetings, and conference calls.
Work closely with the US Sales Team and Tax & Accounting Operations Team to ensure client needs are met efficiently and effectively.
Support the end-to-end client journey, including onboarding, scheduling, and ongoing communication.
Prepare and maintain sales-related documentation, reports, and presentations.
Manage and update client records, contracts, and databases with accuracy and attention to detail.
Provide general administrative support, including filing, data entry, and document management.
Coordinate office operations, maintain a professional and organized front office environment, and ensure common office spaces are tidy and well-maintained.
Assist in tracking sales pipeline activity, client requests, and follow-ups to ensure nothing is missed.
Handle incoming inquiries, resolve issues promptly, and escalate when necessary.
Support organization of client meetings, internal events, and company gatherings (scheduling, logistics, coordination).
Maintain strong communication between clients and internal teams to ensure alignment and satisfaction.
Ensure a high level of professionalism and confidentiality when handling sensitive information.
Support special projects and ad-hoc requests from the executive team and firm owner.
Report directly to the Director of Sales & Business Development, providing updates and assisting with team initiatives as needed.