Sales Supervisor (Full-Time)- Boston Newbury

Rag & Bone•Boston, MA

About The Position

The Sales Supervisor is part of the store management team and helps ensure sales goals are met and service standards are followed. The role models customer service and company policies for Sales Associates, maintains a service-oriented sales floor, and completes management-level operational tasks as needed. At full-price store locations, Sales Supervisors are eligible for the rag & bone commissions and incentive programs, which may increase total compensation. The listed salary range is only one component of the company’s total rewards package for retail employees. This is a full-time role requiring 32–40 hours per week. The employee is regularly required to sit, use their hands to handle or feel objects, and talk or hear. Occasional demands include standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling, and lifting or moving up to 30 pounds. Close vision is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Availability to work 32–40 hours per week.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 30 pounds and performing the other described physical activities.

Nice To Haves

Contemporary or luxury retail knowledge is preferred but not required.

Responsibilities

Display best-in-class customer service, clienteling, and sales techniques, and ensure staff on duty do the same.
Meet store and metric goals.
Grow and manage clientele.
Demonstrate product knowledge and support senior management in sharing that information with staff.
Encourage and recognize opportunities for team selling.
Understand and exemplify the rag & bone brand philosophy and lifestyle.
Partner with the Visual Merchandising team on floor sets, window changes, and other projects as needed.
Ensure the store is opened and closed each day according to company guidelines.
Maintain knowledge and understanding of all policies and procedures.
Support low inventory shrink and inventory accuracy through consistent execution of inventory touch points.
Accurately process Point of Sale transactions.
Consistently act within rag & bone’s core values.
Diffuse conflict appropriately, take ownership of contributions to the team and store environment, and escalate conflict to management when necessary.
Assist in tracking, monitoring, and communicating business results.
Model and teach store associates to support a positive, client-centric environment.
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.