Retail Sales Supervisor (Full Time)

Splendid•New York, NY

1d•Onsite

About The Position

The Sales Supervisor is a member of the Store Management Team and helps ensure strong customer engagement and sales results. The role assists the Store Manager and Assistant Store Manager with day-to-day store operations, including driving sales, delivering exceptional customer experiences, and coaching and developing the team. In partnership with store leadership, the Sales Supervisor helps implement and enforce company policies, procedures, corporate directives, and initiatives, while maintaining store standards. The position also supports payroll management, communication and execution of visual merchandising, operations, and marketing directives, loss prevention, audits, and inventory. The Sales Supervisor represents the brand and helps ensure team members reflect it in their interactions with customers and peers.

Requirements

Strong leadership ability.
Strong time management skills and ability to meet performance expectations.
Effective verbal and written communication skills.
Strong organizational skills and ability to multitask and prioritize.
Strong problem-solving and decision-making skills.
Ability to operate a cash register accurately and efficiently while following cash-handling procedures.
High level of initiative and self-starter ability.
At least 2 years of related professional sales experience in specialty or luxury retail and/or customer service experience.
At least 1 year of supervisor experience.
Must work weekend and night shifts.
Able to stand for the entire work shift.
Able to bend, lift, open, and move product weighing up to 50 pounds as needed.
Able to climb ladders as needed.
Able to perform repetitive hand motions while operating a cash register or computer.
Able to regularly interact with the public in a crowded and noisy interactive store environment.
Able to operate office equipment, including computers, phones, fax machines, scanners, and copiers.

Responsibilities

Help achieve store sales goals and individual sales goals.
Deliver exceptional customer experiences by styling and wardrobing customers according to their needs.
Set an example for customer engagement that exceeds industry standards.
Build client relationships and drive sales and brand excitement through client outreach.
Assist with training, coaching, developing, and motivating associates to maximize sales productivity.
Assist the Store Manager and Assistant Manager in leading the store team and serve as an expert on company culture, store operations, and policies and procedures.
Assist with managing payroll and meeting payroll goals within established guidelines to ensure coverage based on business needs.
Support and execute Visual Merchandising, Operations, and Marketing directives; communicate information to the store team and ensure deliverables meet deadlines.
Communicate with the Store Manager and/or Assistant Manager about employee relations, daily operations, compliance matters, and personal skill-development goals.
Represent the brand and ensure team members embody it in interactions with customers and peers.
Ensure Loss Prevention policies and procedures are followed.
Assist with financial and sales audits and inventories to protect the store from internal and external shortage.