Retail Supervisor Full Time

Acosta•Frankfort, KY

5h•Onsite

About The Position

The Retail Supervisor-Events manages effective, efficient, and quality event execution at a designated location. This role audits, trains, and coaches Event Specialists on team compliance and event execution to represent the CROSSMARK Events team effectively. The supervisor recruits, supervises, and motivates employees and develops them to meet client expectations. The role has direct supervisory responsibilities for approximately 10–50 employees. The work takes place in a retail store environment, and local travel may be required. The listed duties are not exhaustive; the employee may be directed to perform other job-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Requirements

Associate degree and/or technical diploma, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to use and navigate a company-provided computer, mobile device applications, and internal systems.
Proficiency with Microsoft Office Suite programs.
Valid driver’s license.
National Registry of Food and Safety certification, if not already certified, within 30 days of employment.
Local Food Handlers permit if required.
English language skills; bilingual skills may be required based on business necessity.
Ability to perform the physical demands of the role, including standing, walking, reaching, handling objects, stooping, kneeling, crouching, climbing a 6-foot ladder, balancing, lifting and carrying up to 25 pounds and occasionally up to 50 pounds, pushing and pulling a fully laden demonstration cart, preparing food and beverages with required appliances and utensils, and handling cleaning supplies.

Responsibilities

Recruit, supervise, and motivate employees, developing them to meet client expectations.
Train Event Specialists on company processes, policies, procedures, and position responsibilities.
Conduct audits and work-withs to ensure quality execution, develop event execution skills and knowledge, and maintain food safety practices.
Communicate with store management about upcoming events and the execution of past events; serve as the point of contact for events conducted in the store.
Assist Event Specialists with event kits, materials, and tools as needed.
Monitor and manage expense metrics, including payroll time entries and additional expenses.
Monitor daily and weekly scorecards to manage event execution and performance and ensure a high level of on-date execution.
Reschedule events as needed to maximize on-date, weekend, and total execution results.
Share competitive knowledge and best practices with the team.
Communicate effectively and maintain strong working relationships with field support, recruiting, and client services.
Maintain a clean, orderly demo kitchen and ensure appliances are in working order and in good repair.
Inspect company equipment regularly to ensure proper maintenance.
Report employment-related injuries involving the employee or team as soon as possible after an incident.