Sales Supervisor, Full-Time - Soho

Reformation • New York City, NY

4d • Onsite

About The Position

The Sales Supervisor helps lead and execute the efforts needed to achieve individual store goals. Reporting to the Store Manager, this role leads by example on the sales floor, supports an excellent customer experience, and helps build customer loyalty through engagement and sustained relationships. The supervisor contributes to a technology-led in-store experience and represents Reformation’s brand values and sustainability mission.

The role also supports inventory accuracy and controls, loss prevention, merchandising standards, store operations, and weekly workflow. The Sales Supervisor provides feedback on sales, product, and allocation, helps onboard and coach team members, and contributes to training and customer-experience programs. The position requires a professional, healthy, and productive work environment and availability for at least 30 hours per week, up to 40 hours per week, across a full seven-day work week, including flexible scheduling and weekends or holidays when needed.

Requirements

• Minimum of 3 years of retail experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication skills and a passion for people.
• Effective and expedient problem-solving skills and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Available to work at least 30 hours per week, up to 40 hours per week.
• Daily open availability across a full seven-day work week, with a flexible schedule that may include days, nights, weekends, and holidays as needed.

Responsibilities

• Consistently meet and exceed sales goals.
• Lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
• Contribute to a technology-led in-store experience for customers.
• Maintain strong customer-experience feedback scores through NPS service evaluations.
• Act as a brand ambassador by embodying brand values, engaging customers about the brand, and demonstrating brand knowledge.
• Maintain inventory accuracy and controls through regular cycle counts and oversight of inbound and outbound inventory.
• Track product receiving and removal, BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; use the information to develop the team and take action with in-store leadership.
• Contribute to loss prevention, set expectations, and informally train alongside leadership.
• Maintain store operating procedures and weekly workflow.
• Support merchandising presentation strategy and concept standards, and lead and train staff as needed.
• Provide real-time and weekly feedback to in-store leadership on sales, products, and allocation based on sell-through and customer feedback.
• Uphold and lead by example with company policies and procedures.
• Motivate and support sales associates.
• Onboard new hires and provide in-the-moment coaching to improve existing associates’ performance.
• Contribute to and lead training and customer-experience programs.
• Help maintain a professional, healthy, and productive work environment.

Benefits

• Health, vision, and dental insurance for eligible employees.
• Paid vacation, sick time, holidays, and volunteer time off for eligible employees.
• 401(k) with company match.
• Clothing discount.
• Mission-based company and casual, entrepreneurial work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed