Sales Supervisor, Full-Time - Pinecrest

Reformation•Cleveland, OH

1d•$22 - $28

About The Position

The Sales Supervisor is an elevated, commission-based retail role for a high-performing sales professional who manages a personal book of business, drives sales per hour and key performance indicators, and delivers expert styling and clienteling. The role reports to the Store Manager and combines sales leadership, customer service, keyholder responsibilities, operational execution, and mentorship. The position requires availability for at least 30 and up to 40 hours per week, with open availability across all seven days and flexibility to work days, nights, weekends, and holidays when required. The Sales Supervisor develops lasting client relationships through personalized outreach, styling appointments, and wardrobe curation, while serving as a brand and product authority who educates customers about Reformation’s sustainability mission. During assigned shifts, the role leads the sales floor, supports associates, handles customer escalations, upholds visual and operational standards, and helps ensure safe, compliant store operations. The anticipated base hourly pay range is $22–$28, depending on relevant experience, skills, qualifications, and internal compensation equity. Eligible employees receive medical, dental, and vision insurance; commuter benefits; paid time off and company holidays; retirement planning support; fertility care support; and additional perks. Reformation is an equal opportunity employer and provides accommodations during the application and interview process upon request.

Requirements

At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury or premium retail environment.
A record of consistently meeting or exceeding sales-per-hour and personal sales targets.
Exceptional communication skills and emotional intelligence, with the ability to build rapport and work professionally with diverse personalities.
Strong styling ability, including selecting collections for clients based on body type, occasion, and personal style.
Self-motivation and a driven approach to challenges.
Availability for a minimum of 30 hours and up to 40 hours per week.
Open availability across all seven days and flexibility to work days, nights, weekends, and holidays when required.

Responsibilities

Meet or exceed individual sales goals, focusing on sales per hour and key performance indicators.
Use product expertise to maximize customer interactions and maintain strong customer feedback scores.
Provide styling consultations and curate head-to-toe seasonal and lifestyle wardrobes for clients.
Open and close the store as a keyholder, following checklists and ensuring operational and visual standards are met.
Lead responses to facility issues, loss prevention incidents, and emergencies during assigned shifts.
Maintain sales-floor energy and service standards and act as a point of contact for customers and team members.
Conduct shift change chat-ins and handovers, and maintain sales-floor coverage during staff breaks.
Adjust staff assignments in real time to balance customer service and operational needs; address customer escalations and employee inquiries.
Uphold visual merchandising guidelines and ensure sales-floor recovery during assigned periods.
Coach and support associates in the moment to align sales and service with the company’s service model.
Build and manage a personal client database using Endear and other digital tools to encourage repeat business and appointments.
Conduct personalized client outreach about product launches and community activations, tailored to client needs and milestones.
Schedule and host one-on-one styling appointments to support customer retention.
Represent the brand and educate customers about its sustainability mission and product sustainability details.
Share product feedback with leadership to inform merchandising and assortment improvements.
Model sales and service standards and share knowledge and tips with the team.
Maintain selling-floor standards, including visual merchandising and steaming.
Uphold inventory accuracy, loss prevention standards, and a professional, productive work environment.

Benefits

Employer-sponsored private medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
Commuter benefits.
Paid vacation and sick leave, and company holidays for eligible employees.
Retirement planning support, including the option to invest in Environmental Social Governance-aligned funds, for eligible employees.
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
Yearly donations to community efforts.
Clothing discount.
Culture events, including Ref Values week and Volunteer Time Off.
Opportunities for growth.