Sales Supervisor, Full-Time - Pinecrest

Reformation • Cleveland, OH

13h • Onsite

About The Position

The Sales Supervisor is an elevated, commission-based retail sales professional who manages a personal book of business, drives individual sales performance, and provides sophisticated styling and clienteling. Reporting to the Store Manager, the role also serves as a keyholder and floor leader, maintaining service, operational, visual, and safety standards during assigned shifts. The Sales Supervisor acts as a Reformation brand ambassador and sustainability educator, builds lasting client relationships, and mentors associates through example and in-the-moment coaching.

The position requires availability for at least 30 hours per week, up to 40 hours per week, with open availability across all seven days and a flexible schedule that may include days, nights, weekends, and holidays as required. The anticipated base hourly pay range is $22–$28, depending on relevant factors.

Requirements

• At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury or premium retail environment.
• A history of consistently meeting or exceeding SPH and personal sales targets.
• Exceptional communication skills and emotional intelligence, including the ability to build rapport and work professionally with diverse personalities.
• Strong styling ability, including editing collections based on clients’ body types, occasions, and personal styles.
• A self-motivated, driven approach and the ability to treat the role as a career.
• Availability to work a minimum of 30 hours per week, up to 40 hours per week.
• Open availability across a full seven-day work week and flexibility to work days, nights, weekends, and holidays when required.

Responsibilities

• Meet and exceed individual sales goals, with a focus on Sales Per Hour (SPH) and other key performance indicators.
• Use product expertise to maximize customer interactions and deliver elevated service that supports strong customer feedback scores.
• Provide styling consultations and curate head-to-toe, seasonal and lifestyle-appropriate wardrobes for clients.
• Open and close the store as a keyholder, following checklists and maintaining operational and visual standards.
• Lead assigned shifts, maintain sales-floor energy and service standards, respond to customer escalations and employee inquiries, and balance staffing with business needs.
• Manage shift transitions through team check-ins and handovers, maintaining appropriate sales-floor coverage and continuity of service.
• Take the lead on facility issues, loss-prevention incidents, and emergency procedures during assigned shifts.
• Maintain visual merchandising guidelines and selling-floor standards, including recovery and steaming.
• Coach and support associates in the moment to align sales and service with the company’s service model.
• Generate and manage a personal client database using Endear and other digital tools to drive repeat business and appointments.
• Conduct personalized client outreach about new product drops and community activations, tailored to individual client needs and milestones.
• Schedule and host one-on-one styling appointments that support customer retention.
• Educate customers about Reformation’s brand, sustainability mission, and product details.
• Share product feedback with leadership to support improvements to merchandising and assortment.
• Model sales and service practices and share expertise with the team.
• Uphold inventory accuracy, loss-prevention standards, and a professional, productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD in reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with colleagues around the world and opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed