Sales Supervisor - Nashville

ALICE + OLIVIA•Nashville, TN

5d•Onsite

About The Position

A Sales Supervisor drives the business forward by providing an exceptional customer experience and building lasting client relationships. The role leads by example, sets the pace on the sales floor, partners with the management team to foster teamwork and creativity, and serves as a leadership role model. The company’s mission is to create a distinctive customer experience while developing leaders through confidence, knowledge, and a stylist’s mentality.

Requirements

Ability to constantly bend, open, lift, carry, and move merchandise and fixtures weighing up to 25 pounds as needed.
Ability to stand and walk continuously, move around all store areas, and remain accessible to customers.
Ability to occasionally climb ladders as needed.
Ability to work daily with telephone, POS, and computer equipment.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.

Nice To Haves

Previous management experience preferred but not required.
Previous sales experience preferred but not required.

Responsibilities

Meet personal and store sales goals by ensuring each customer receives outstanding customer service.
Develop and maintain long-lasting customer relationships to build returning client business.
Reach out to clients by email, phone, and text to strengthen relationships.
Use company selling culture and training tools to meet and exceed KPI expectations.
Learn and discuss collection trends to help develop stronger stylists.
Maintain the organization, upkeep, and cleanliness of the front and back of house.
Participate in Divisions of Responsibility to support the business and develop as a well-rounded leader.
Maintain a sales floor that is well-kept and reflects the brand.
Maintain an active sales floor presence and assist and coach staff in developing strong client relationships.
Partner with the team to complete opening and closing checklists, shipments, Divisions of Responsibility, and overall store standards.
When working with one-person coverage, manage the daily Division of Responsibility and opening and closing checklist.
Remain coachable and open to feedback for continued development.
Actively support Diversity, Equity, and Inclusion initiatives.