Sales Supervisor - Winter Park

Warby Parker•Winter Park, FL

8h•Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor (a role similar to Keyholder at other brands) to help create exceptional customer experiences in its retail locations. Sales Supervisors contribute to business success through face-to-face customer interactions, sharing the company’s story and mission, participating in process ideation and improvement, and supporting special projects. The role promotes an efficient, inclusive, service-minded retail environment and requires leading selling-floor and front-of-house operations when a manager is not present. The position also includes opening and closing the store. Warby Parker’s mission is to inspire and impact the world with vision, purpose, and style. The company aims to scale while doing good, making vision care simple and accessible, and distributes a pair of glasses to someone in need for every pair sold through its Buy a Pair, Give a Pair program. The posting describes compensation as a competitive base salary or hourly rate plus variable compensation for eligible employees. Final compensation is determined based on qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek.

Requirements

Professional retail experience at a customer-focused company.
At least 6 months of experience in a management position.
Exceptional interpersonal and communication skills to deliver customer service.
Ability to remain calm under pressure and adapt quickly.
Entrepreneurial spirit and eagerness to learn.
Team orientation and passion for helping customers and teammates.
Innovative, proactive problem-solving skills.
Self-motivation and pride in work.
Ability to bring positive energy to the workplace, including when working long hours.
Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker’s values and brand philosophy to customers.
Promote an efficient, inclusive, and service-minded retail environment.
Demonstrate product knowledge and provide thoughtful, honest style advice.
Develop innovative and entrepreneurial ways to improve the glasses-shopping experience.
Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
Open and close the store.
Foster an inclusive culture by treating customers and colleagues with respect.
Participate in process ideation and improvement and special projects.