Optometric Technician - Winter Park

Warby Parker • Winter Park, FL

8h

About The Position

Warby Parker is seeking an Optometric Technician to work alongside Optometrists and provide a positive experience for eye exam patients in a high-volume retail setting. The role supports in-person and video-assisted exams where available, performs preliminary clinical data collection, assists with contact lens insertion and removal training, and helps keep eye exam operations running smoothly. The technician also supports appointment booking and follow-up, maintains accurate records, prepares exam rooms and equipment, and provides retail team support as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective and efficient collaboration and communication with doctors, the store team, and patients.
• Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Ability to think creatively when needed.
• Precision and comfort with technology, and ability to quickly learn and effectively use new medical applications.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to accurately describe features and benefits of different offerings.
• Working knowledge of G Suite.
• Previous work experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Act as the primary liaison between the doctor and patient and establish rapport with eye exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Train new contact lens wearers in insertion and removal, and train additional team members to provide this training as directed by the Store Leader.
• Support patients and the store team through the booking process, including appointment confirmation, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process.
• Help the doctor maintain accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, maintaining equipment cleanliness, and performing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Variable compensation for eligible employees
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed