Optometric Technician - Crocker Park

Warby Parker • Westlake, OH

7h

About The Position

Warby Parker is hiring an Optometric Technician to work alongside Optometrists and provide patients with a positive eye exam experience in a high-volume retail setting. The technician manages patient flow, performs preliminary clinical data collection and pre-testing, supports in-person and video-assisted exams where available, and assists new contact lens wearers with insertion and removal training. The role also supports appointment booking and follow-up, accurate recordkeeping, reports to medical professionals, regulatory and privacy compliance, and the upkeep and maintenance of exam rooms and equipment. The technician may also support the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective team collaboration and communication with doctors, the store team, and patients.
• Strong multitasking, organization, and time-management skills to prioritize appointments and maintain patient flow.
• Ability to think outside the box when needed.
• Precision and comfort with technology, and ability to quickly learn and effectively use new medical applications.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to describe the features and benefits of different offerings accurately.
• Working knowledge of G Suite.
• Previous experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Serve as the primary liaison between the doctor and patient and build rapport with eye exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Train new contact lens wearers in insertion and removal, and train additional team members on this process as directed by the Store Leader.
• Assist patients and the store team with appointment confirmation, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process efficiently.
• Help the doctor maintain meticulous and accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up-to-date, maintain cleanliness, and perform equipment maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Overtime pay eligibility for non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed