Sales Supervisor, Full Time - Melrose, Los Angeles, CA

Reformation • Los Angeles, CA

1d • $22 - $28 • Onsite

About The Position

The Sales Supervisor is an elevated, commission-based sales and keyholder role at Reformation. The role combines personal sales performance, wardrobe consulting, clienteling, product and sustainability education, and on-shift leadership to deliver exceptional customer experiences and drive repeat business. The Sales Supervisor manages a personal client book, builds customer loyalty through personalized styling and outreach, and serves as a trend and product authority.

This position reports to the Store Manager and is responsible for leading store operations during assigned shifts, including opening and closing, maintaining visual and service standards, managing floor coverage and transitions, responding to customer escalations, and supporting and coaching associates. The role is based at the Melrose store in Los Angeles, California. Employees must be available to work at least 30 hours and up to 40 hours per week, with daily open availability across a seven-day week and a flexible schedule that may include days, nights, weekends, and holidays when required.

Requirements

• At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury or premium retail environment.
• A history of consistently meeting or exceeding SPH and personal sales targets.
• Exceptional communication skills and emotional intelligence, including the ability to build rapport and interact professionally with diverse personalities.
• Strong styling skills and the ability to curate collections based on a client’s body type, occasion, and personal style.
• A driven, self-motivated approach and the ability to treat the role as a career.
• Availability to work a minimum of 30 hours and up to 40 hours per week.
• Daily open availability across all seven days of the week, with flexibility to work days, nights, weekends, and holidays if required.

Responsibilities

• Consistently meet and exceed individual sales goals, with a focus on Sales Per Hour (SPH) and other key performance indicators.
• Use product expertise and an entrepreneurial approach to maximize customer interactions and deliver elevated service that supports strong customer feedback scores.
• Provide styling consultations and curate head-to-toe seasonal and lifestyle wardrobes for clients.
• Open and close the store, follow opening and closing checklists, and ensure operational and visual standards are met.
• Lead facility issue response, loss prevention incidents, and emergency procedures during assigned shifts.
• Maintain sales-floor energy and service standards and serve as a point of contact for team members and customers.
• Conduct shift transition briefings and handovers, communicate key information, and maintain sales-floor coverage during staff breaks.
• Adjust staff deployment in real time to balance customer service and task needs, and address customer escalations and employee inquiries.
• Uphold visual merchandising guidelines and ensure sales-floor recovery during assigned shifts.
• Coach and support associates in the moment to align sales and service with the company’s service model.
• Build and manage a personal client database using Endear and other digital tools to encourage repeat business and private appointments.
• Conduct personalized client outreach about new product drops and community activations, tailored to clients’ preferences and milestones.
• Schedule and host one-on-one styling appointments to support customer retention.
• Represent the brand and educate customers about Reformation’s sustainability mission and products.
• Share product knowledge, including sustainability details, and communicate product feedback to leadership.
• Model sales and service standards and share techniques with the broader team.
• Maintain selling-floor standards, including visual merchandising and steaming.
• Uphold inventory accuracy, loss prevention standards, and a professional, productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support, including the option to invest in ESG-aligned funds, for eligible employees.
• Fertility care support through Carrot and up to $5,000 USD in reimbursement for related fertility expenses after one year of employment.
• Company donations to employee-supported community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed