Sales Supervisor, Full Time - Melrose, Los Angeles, CA

Reformation•Los Angeles, CA

23h•Onsite

About The Position

The Sales Supervisor is an elevated, commission-based sales professional and keyholder who manages a personal book of business, drives individual sales performance, and delivers sophisticated styling and clienteling experiences. The role reports to the Store Manager and combines personal sales ownership with sales-floor leadership, operational oversight, team coaching, and brand advocacy. The position requires availability for 30–40 hours per week, across a full seven-day work week, with a flexible schedule that may include days, nights, weekends, and holidays as needed. The Sales Supervisor builds customer loyalty through personalized wardrobe consultations, one-on-one styling appointments, and purposeful outreach using Endear and other digital tools. They serve as an authority on products and the company’s sustainability mission, while sharing customer and product feedback with leadership. As a keyholder, they oversee assigned shifts, including opening and closing, safety and compliance, sales-floor coverage, visual standards, and seamless transitions between team segments.

Requirements

At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury or premium retail environment.
A history of consistently meeting or exceeding SPH and personal sales targets.
Exceptional communication skills and emotional intelligence, with the ability to build rapport and work professionally with diverse personalities.
Strong styling ability, including editing collections for clients based on body type, occasion, and personal style.
A self-motivated, driven approach to challenges and a career-oriented attitude.
Availability for at least 30 hours and up to 40 hours per week.
Daily open availability across a full seven-day work week, with flexibility to work days, nights, weekends, and holidays when required.

Responsibilities

Meet and exceed individual sales goals, with a focus on sales per hour (SPH) and key performance indicators.
Use product expertise to maximize customer interactions and deliver elevated service that supports strong customer feedback scores.
Provide head-to-toe styling consultations, anticipating customers’ needs for seasonal wardrobes and broader lifestyles.
Open and close the store, following checklists and ensuring the store is ready for business and its next operating day.
Oversee store operations, visual standards, facility issues, loss-prevention incidents, and emergency procedures during assigned shifts.
Maintain sales-floor energy and service standards, serve as a point of contact for customers and the team, and resolve customer escalations and employee inquiries.
Conduct team chat-ins and handovers during segment changes, communicate key information, and maintain sales-floor coverage during staff breaks.
Adjust staff in real time to balance customer service and task needs.
Uphold visual merchandising guidelines and ensure sales-floor recovery during assigned shifts.
Coach and support associates in the moment to align sales and service with the company’s service model.
Build and manage a personal client database using Endear and other digital tools to encourage repeat business and appointments.
Conduct personalized, product-focused outreach about new product releases and community activations, tailored to clients’ journeys and milestones.
Schedule and host one-on-one styling appointments that deliver an elevated customer experience and support retention.
Represent the brand and educate customers about its sustainability mission and products.
Share product knowledge, including sustainability details, in terms of customer benefits.
Communicate product feedback to leadership to support improvements to merchandising and assortment.
Mentor associates by modeling the sales and service approach and sharing advice to improve team service.
Maintain brand standards on the selling floor, including visual merchandising and steaming.
Uphold inventory accuracy, loss-prevention standards, and a professional, productive work environment.

Benefits

Employer-sponsored private medical insurance for eligible employees
Dental insurance for eligible employees
Vision insurance for eligible employees
Commuter benefits
Paid vacation, sick leave, and company holidays for eligible employees
Retirement planning support, including the option to invest in ESG-aligned funds, for eligible employees
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment
Yearly donations to community efforts
Clothing discount
Culture events, including Ref Values Week
Volunteer Time Off