Part Time Sales Specialist - Macy's Shop - Oakbrook Center

HUGO BOSS Retail, Inc.•Oak Brook, IL

30d

About The Position

HUGO BOSS is seeking a part-time Sales Specialist for its Macy’s Shop at Oakbrook Center. The role represents the brand by delivering exceptional customer experiences, presenting merchandise effectively, supporting annual sales goals, and executing operational strategies that contribute to positive operating profits. The Sales Specialist serves as a leader and product expert on the sales floor, helps develop peers, builds client relationships and clientele, and supports department and store performance.

Requirements

One to two years of specialty retail management experience.
Excellent organizational, analytical, and leadership skills.
Demonstrated strong customer service and communication skills.
Independent, self-motivated, detail-oriented, and entrepreneurial.
Strong business acumen and interpersonal skills.

Nice To Haves

Bachelor of Science college degree or equivalent experience.

Responsibilities

Meet the department sales plan by serving as a leader and specialist.
Work closely with peers and develop them to build the business.
Mentor and educate sales associates on product knowledge; hold training seminars as needed for new collection arrivals and new hires.
Lead by example through closing sales, exceptional customer service, and focused selling.
Guide the team on appropriate and timely communication with clients and customer contacts.
Work toward department and store targets, with a focus on OFS, Customer Voice, and UPT key performance indicators.
Maintain a thorough understanding of inventory to reduce losses and build product knowledge.
Follow up on product deliveries and out-of-stock items, and develop a relationship with B&M.
Hold product training sessions introducing new products, storytelling, and exclusive launches.
Ensure full-store execution of Model store and NEXT LEVEL RETAIL MERCHANDISING, incorporating storytelling.
Understand product fit, cut, features, benefits, materials, current fashion, and inspiration.
Address new business, outstanding customer issues or needs, and client development results.
Gather feedback from clients and sales associates regarding product.
Follow up with clients on new-season launches and events, build relationships with key clients, and turn them into fans.
Build a clientele to meet individual sales goals and cross-sell and upsell.
Develop existing business by contacting repeat customers.
Help identify slow sellers, stock rotation needs, style replenishment, best sellers, and product needs.
Follow CRM initiatives, including inviting customers back to shop, knowing key customers, and capturing email addresses.