Part Time Floor Leader - Oakbrook Center Mall
About The Position
As a part-time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work on the shop floor to lead and inspire Sales Ambassadors, helping the team meet goals and deliver an exceptional customer experience while maintaining a motivated staff and strong store operations. The role emphasizes sales coaching, customer service, product knowledge, and communicating Lush’s brand values. Floor Leaders also support team development and inclusion, cash handling, time and attendance practices, visual merchandising, inventory, and compliance with company policies and procedures.
Requirements
- At least 1 year of experience in customer service and sales.
- At least 1 year of experience with cash handling and opening and closing procedures.
- At least 1 year of supervisory experience involving coaching, feedback, and training.
- At least 1 year of experience solving customer-service issues in day-to-day operations.
- At least 1 year of experience in a fast-paced team environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and help meet or exceed sales goals.
- Take ownership of sales results and grow the contribution of assigned segments to overall store sales; recognize team achievements.
- Lead by example in delivering excellent customer experiences, including product demonstrations, and observe and support customer consultations.
- Educate customers on Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Support community engagement, store parties, and other initiatives that drive store traffic.
- Continuously build product knowledge and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
- Encourage open communication and listening on DEIB topics, promote teamwork and collaboration, and recognize employees’ contributions.
- Manage cash handling and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store.
- Take deposits to the bank when required by the store location.
- Model punctuality and attendance, encourage these standards among employees, and monitor scheduled breaks.
- Review daily communications, store updates, and task lists so team members are informed and prepared.
- Maintain a clean, organized, and visually appealing store.
- Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
- Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
- Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
