Part Time Floor Leader - Memorial City Mall
About The Position
The Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role works with fellow leaders to create an exceptional customer experience, a motivated staff, and operational excellence. Working primarily on the shop floor, the Floor Leader leads and inspires Sales Ambassadors to achieve sales goals and fosters a positive, productive, and enjoyable work environment. The role includes coaching the team, educating customers about Lush products and brand values, and supporting store operations.
Requirements
- At least 1 year of experience in customer service and sales.
- At least 1 year of experience in cash handling and opening and closing procedures.
- At least 1 year of supervisory experience involving coaching, feedback, and training.
- At least 1 year of experience solving customer-service issues in day-to-day operations.
- At least 1 year of experience in a fast-paced team environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop floor structure, and work toward sales goals.
- Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
- Lead by example in providing excellent customer service, including product demonstrations; observe consultations and collaborate with the team to meet sales goals.
- Educate customers on Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Support community engagement, store parties, and other initiatives that drive store traffic.
- Build product knowledge and make informed product recommendations.
- Train and coach Sales Ambassadors and peers in sales techniques and product knowledge.
- Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
- Encourage open communication and listening around diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and appreciation of employees’ contributions.
- Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
- Model good attendance and punctuality, monitor employee breaks, and review daily communications and task lists so team members are informed and prepared.
- Maintain a clean, organized, and visually appealing store.
- Train the team in inventory best practices and fresh standards, support management with inventory tasks, and adjust displays using visual merchandising guidelines.
- Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
