Part Time Floor Leader - Haywood Mall
About The Position
As a part-time Floor Leader, you will support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You will spend much of your time on the shop floor leading and inspiring Sales Associates to meet and exceed goals, while helping create an exceptional customer experience, a motivated team, and strong operational standards. The role includes coaching the sales team, delivering customer consultations and product demonstrations, educating customers about Lush’s brand values, and developing product knowledge. You will also support team development and inclusion, manage cash-handling and store-opening/closing tasks, maintain store visuals and inventory standards, and help ensure compliance with company policies and procedures.
Requirements
- At least 1 year of experience in customer service and sales.
- At least 1 year of experience in cash handling and opening/closing procedures.
- At least 1 year of supervisory experience involving coaching, feedback, and training.
- At least 1 year of experience solving customer-service issues in day-to-day operations.
- At least 1 year of experience in a fast-paced team environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible availability to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
- Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
- Deliver a high-quality customer experience, including product demonstrations, consultations, and informed product recommendations.
- Educate customers about Lush brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
- Support community engagement, store parties, and other initiatives that drive store traffic.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Seek feedback and development opportunities to improve personal skills, knowledge, and performance.
- Encourage open communication, collaboration, and a sense of belonging, and value employees’ unique contributions.
- Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store.
- Take deposits to the bank when required at the store location.
- Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists.
- Maintain a clean, organized, and visually appealing store.
- Train team members on inventory best practices and fresh standards, and support management with inventory tasks.
- Use visual merchandising guidelines and adjust product displays based on sales and customer experience.
- Support store compliance with company standards for opening and closing, product integrity, respectful workplace practices, health, and safety.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
