Part Time Floor Leader - Memorial City Mall

Lush•Houston, TX

4d•Onsite

About The Position

The Part Time Floor Leader supports the Store Management Team across store operations, sales, customer experience, and team development. The role includes driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working primarily on the shop floor, the Floor Leader leads and inspires sales associates to achieve goals and foster a positive, productive environment that delivers excellent customer experiences and operational excellence.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, meet sales goals, and grow the contribution of assigned segments to store sales.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe and listen to consultations and collaborate with the team to exceed daily sales goals.
Educate customers on Lush brand values, including its positions on fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, host store parties, and participate in other initiatives that drive store traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Assess personal performance, seek feedback and development opportunities, and work to improve skills, knowledge, and abilities.
Encourage open communication and active listening on DEIB topics; foster belonging, collaboration, teamwork, and recognition of employees' unique contributions.
Handle cash and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at closing; take deposits to the bank when required.
Model good attendance and punctuality, encourage these standards in employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared for their shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplaces, and health and safety.