Part Time Floor Leader - Memorial City Mall

Lush Handmade Cosmetics•Houston, TX

3d•Onsite

About The Position

As a Part Time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, reviewing sales results, and leading training sessions. You spend much of your time on the shop floor, leading and inspiring sales associates to meet and exceed goals while creating an exceptional customer experience, a motivated team, and strong store operations. The role includes coaching and developing team members, sharing Lush’s brand values and product knowledge with customers, and maintaining store standards for merchandising, inventory, cash handling, and health and safety. The position is part-time, scheduled for 20–29 hours weekly, with a flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in providing an excellent customer experience, including product demonstrations; observe customer consultations, collaborate with the team, and work toward daily sales goals.
Educate customers about Lush brand values and positions, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continually build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve skills and knowledge.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Manage cash handling and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store; take deposits to the bank when required at the location.
Model punctuality and good attendance, encourage the same from employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train team members on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.