Seasonal Ambassador - Oakbrook Center Mall

Lush Handmade Cosmetics•Chicago, IL

2d•Onsite

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while creating an inclusive team environment and a memorable customer experience. The role involves helping customers find personalized product recommendations, sharing product expertise, and communicating Lush’s brand values and positive impact. The position is seasonal, offers 0–39 hours per week, and is described as a contract role. The listed pay for Oakbrook is $16.50 per hour.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills to address issues in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of sales results, and grow contribution to store sales.
Deliver a world-class customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product features and benefits.
Look for opportunities to make customers’ day and provide personalized product recommendations.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Articulate Lush’s values in the shop and through community engagement, including hosting store parties and other initiatives to increase traffic.
Continually build product knowledge, stay current on products and ingredients, and make informed recommendations.
Use Lush resources to develop sales techniques and product knowledge, support team growth, and improve performance.
Take ownership of personal development by assessing performance and seeking feedback, resources, and opportunities to improve.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and keep up to date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.