Seasonal Ambassador - Oakbrook Center Mall

Lush Handmade Cosmetics•Chicago, IL

3d•Onsite

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role also involves sharing Lush’s product knowledge and brand values, helping customers find products suited to their needs, and contributing to a positive impact through the company’s approach to business.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills to address day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
Deliver a high-quality customer experience by listening, asking open-ended questions, identifying customer needs, demonstrating products, and making personalized recommendations.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement by hosting store parties and other initiatives that help increase store traffic.
Continually build knowledge of Lush products, ingredients, and benefits to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team growth.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; foster collaboration and recognize team members’ contributions.
Be punctual, reliable, present, and engaged in teamwork; take breaks when needed and stay current with company updates.
Keep the store clean, organized, and visually appealing.
Use visual merchandising guidelines to adjust product displays in response to sales and improve the customer experience.
Follow company standards and procedures for opening and closing, product integrity, respectful workplace practices, and health and safety.