Full Time - Sales Specialist - ProServices - Day
About The Position
The Sales Specialist - ProServices supports Lowe’s Pro customers by identifying project opportunities, providing relevant product and service solutions, and driving sales growth. The role develops an understanding of customers’ businesses and project requirements, including scope, timelines, dependencies, and material needs. It creates and manages quotes, blueprints, material lists, orders, and deliveries, and coordinates fulfillment and follow-up to help ensure projects are completed accurately and on time. The specialist promotes Pro Credit and Lowe’s Loyalty Programs, prospects for new Pro customers, and uses expanded inventory and merchandising programs to meet needs when products or quantities are unavailable through regular store or distribution channels. The role partners with salesfloor, fulfillment, and outside sales teams, maintains a safe and organized Pro Desk area, supports store operations, and uses Lowe’s U and other training platforms to build knowledge and selling skills.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- External experience in customer-facing sales or 6 months of Lowe’s retail experience.
- 1 year of sales experience with the ability to identify and sell products based on customer needs.
- 1 year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree.
- 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
- 1 year of experience identifying and selling products based on customer needs or plans.
- 1 year of experience following up on outstanding or incomplete customer orders, sales, or installs.
- 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- 1 year of experience in a sales environment with required sales goals or metrics.
- Bilingual ability.
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
- Understand Pro customers’ businesses and project requirements, including scope, timelines, dependencies, and material needs, and provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customer projects.
- Promote Pro Credit and Lowe’s Loyalty Programs to generate Pro accounts and increase average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up to support accurate and timely project completion.
- Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Use Pro Extended Aisle and Pro Merchandising programs to find sales solutions when needed products or quantities are not available in-store or within Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area and support overall store operations.
- Use Lowe’s U and other training platforms to learn updates and improve selling skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
