Full Time - Sales Specialist - ProServices - Day

Lowe's Home Centers•Paterson, NJ

10d

About The Position

The Sales Specialist - ProServices works with professional customers to identify project opportunities, build relationships, and drive sales growth. The role develops an understanding of Pro customers’ businesses and project requirements, then provides relevant solutions and coordinates the materials, orders, fulfillment, delivery, and follow-up needed for their projects. The specialist also promotes Pro Credit and Lowe’s Loyalty Programs, prospects for new Pro customers, and works with store teams to provide a seamless customer experience. The role supports store operations by maintaining a safe, clean, and organized Pro Desk area and uses Lowe’s training resources to continue developing product knowledge and selling skills. The position is full-time and scheduled for a day shift. Pay is $19.00–$21.30 per hour; the starting rate may vary based on factors including position, location, education, training, and experience. Benefits are available to eligible associates and vary by eligibility and role.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience, including the ability to identify and sell products based on customer needs.
One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installs.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of sales-environment experience with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
Learn customers’ project scope, timelines, dependencies, and material requirements to offer relevant solutions.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to help secure sales when needed products or quantities are unavailable in-store or within the Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn updates and improve selling skills.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.