Full Time - Sales Specialist - ProServices - Day

Lowe's Home Centers • South Charleston, WV

2d

About The Position

The Sales Specialist – ProServices engages Pro customers to understand their current and future projects, develop customer relationships, and drive sales growth. The role develops an understanding of each customer’s business and project scope, timelines, dependencies, and material requirements, then provides relevant solutions. It creates and manages quotes, blueprints, material lists, orders, and deliveries aligned with customer projects; promotes Pro Credit and Lowe’s Loyalty Programs; and coordinates fulfillment, delivery, and follow-up to support accurate, timely project completion. The specialist also prospects for customers, uses expanded inventory and merchandising programs to secure sales when products or quantities are unavailable through normal channels, and partners with store and outside sales teams to deliver a seamless customer experience. The position maintains a safe, clean, organized Pro Desk area, supports store operations, and uses Lowe’s U and other training platforms to continue learning and improve selling skills.

Requirements

• High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
• External experience in customer-facing sales or six months of Lowe’s retail experience.
• One year of sales experience with the ability to identify and sell products based on customer needs.
• One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• Associate degree.
• One year of experience entering and submitting customer sales orders, including special-order sales orders.
• One year of experience identifying and selling products based on customer needs or plans.
• One year of experience following up on outstanding or incomplete customer orders, sales, or installs.
• One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• One year of experience in a sales environment with required sales goals or metrics.
• Bilingual ability.
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
• Learn customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements, to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to Pro customers’ projects.
• Promote Pro Credit and Lowe’s Loyalty Programs to generate Pro accounts and increase average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
• Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Use Pro Extended Aisle and Pro Merchandising programs to win sales when required products or quantities are unavailable in-store or within Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Use Lowe’s U and other training platforms to learn key updates and improve selling skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED