Full Time - Sales Specialist - ProServices - Day
About The Position
The Sales Specialist - ProServices engages Pro customers to identify project opportunities, build relationships, and grow sales. The role develops an understanding of customers’ businesses and project requirements, then provides relevant solutions and manages the quotes, blueprints, material lists, orders, and deliveries needed to support their projects. The specialist promotes Pro Credit and Lowe’s Loyalty Programs, prospects for new customers, and uses expanded inventory programs to fulfill product and quantity needs. The position coordinates with salesfloor, fulfillment, and outside sales teams, follows up to help ensure projects are completed accurately and on time, and supports store operations by maintaining a safe, clean, and organized Pro Desk area. Associates use Lowe’s U and other training platforms to stay current and improve selling skills. The posted pay range is $16.50–$18.50 per hour. Starting pay may vary based on factors including position, location, education, training, and experience. Lowe’s describes a range of benefits for eligible associates, with eligibility varying by program and role.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- External experience in customer-facing sales or 6 months of Lowe’s retail experience.
- 1 year of sales experience, with the ability to identify and sell products based on customer needs.
- 1 year of customer-service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree.
- 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
- 1 year of experience identifying and selling products based on customer needs or plans.
- 1 year of experience following up on outstanding or incomplete customer orders, sales, or installs.
- 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- 1 year of experience in a sales environment with required sales goals or metrics.
- Bilingual ability.
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
- Understand customers’ businesses and project needs, including scope, timelines, dependencies, and material requirements, to provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customers’ projects.
- Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up activities to help ensure projects are completed accurately and on time.
- Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Use Pro Extended Aisle and Pro Merchandising programs to pursue sales when needed products or quantities are unavailable in-store or within Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
- Use Lowe’s U and other training platforms to learn key updates and improve selling skills.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge and work/life services and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s Associate Discount and broad discount platform.
- Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
- Learning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
