Full Time - Sales Specialist - ProServices - Day
About The Position
The Sales Specialist – ProServices supports professional customers by identifying project opportunities, understanding customer businesses and project requirements, and providing relevant product and service solutions. The role develops customer relationships, creates and manages project quotes and orders, coordinates fulfillment and deliveries, and promotes Pro Credit and Lowe’s loyalty programs. The specialist also partners with store teams to provide a seamless customer experience, maintains the Pro Desk area, and uses Lowe’s training resources to strengthen product knowledge and selling skills. This is a full-time, day-shift position. The pay range is $17.50–$19.60 per hour; starting pay may vary based on factors including position, location, education, training, and experience. Benefits for eligible associates include health, dental, and vision insurance; life and disability insurance; paid time off; retirement savings; education support; and other programs described in the posting.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
- External experience in customer-facing sales or six months of Lowe’s retail experience.
- One year of sales experience with the ability to identify and sell products based on customer needs.
- One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree.
- One year of experience entering and submitting customer sales orders, including special-order sales orders.
- One year of experience identifying and selling products based on customer needs or plans.
- One year of experience following up on outstanding or incomplete customer orders, sales, or installations.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- One year of sales-environment experience with required sales goals or metrics.
- Bilingual ability.
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by proactively engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
- Understand Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements, to provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with Pro customer projects.
- Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
- Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Use Pro Extended Aisle and Pro Merchandising programs to pursue sales when needed products or quantities are unavailable in-store or within Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
- Use Lowe’s U and other training platforms to learn updates and improve selling skills.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Lowe’s Associate Discount and broad discount platform
- Discretionary benefits, based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards
- Wellness programs
- Learning and development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
