Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc.•Mount Pleasant, SC

11d

About The Position

The Sales Specialist – ProServices supports Pro customers by identifying project opportunities, developing customer relationships, and driving sales growth. The role learns each customer’s business and project scope, timelines, dependencies, and material requirements to recommend relevant solutions. It creates and manages quotes, blueprints, material lists, orders, and deliveries; promotes Pro Credit and Lowe’s Loyalty Programs; coordinates fulfillment and follow-up; and prospects for new Pro customers. The specialist also uses Pro Extended Aisle and Pro Merchandising capabilities when products or quantities are unavailable through the store or Lowe’s distribution network. The position partners with salesfloor, fulfillment, and outside sales teams, maintains a safe and organized Pro Desk area, supports store operations, and uses Lowe’s U and other training platforms to develop selling skills. Lowe’s Companies, Inc. is a home improvement company based in Mooresville, North Carolina. The company reports approximately 300,000 associates, more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. It supports communities through programs related to safe and affordable housing, community spaces, skilled trades, and disaster relief. Lowe’s is an equal opportunity employer.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
General Studies.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience with the ability to identify and sell products based on customer needs.
One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installs.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of experience in a sales environment with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by proactively engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
Understand Pro customers’ businesses and project needs, including scope, timelines, dependencies, and material requirements, to provide relevant solutions.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to support sales when needed products or quantities are unavailable in-store or within Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn updates and improve selling skills.