Full Time - Sales Specialist - Millwork - Day - Bilingual Encouraged

Lowe's Companies, Inc.•Kingston, MA

7d•$19 - $20•Onsite

About The Position

As a Sales Specialist at Lowe's, you help customers identify products for their projects and turn project ideas into reality. You spend much of your time communicating with customers, discussing project needs, answering questions, and supporting their home improvement goals. You become a product expert, explaining specifications, features, promotions, and financing options, and providing consulting services that help ensure customer needs are met. Depending on hiring needs and skills, the position may be in Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role is active and involves moving throughout the store or garden center, answering phones, and assisting customers. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors, with exposure to varied weather and climates, noise, and moving or shaking objects and equipment.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and communicating the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train associates on the sales floor and coach them on development needs.
Complete other duties as assigned.

Benefits

Additional bonus opportunities based on sales performance.
Multiple health insurance options.
Tuition assistance and other education support programs, including trade skills scholarships.
401(k) retirement account with company match.
10% Lowe's Associate Discount and a broader discount platform.
Track to the Trades program and learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.