Full Time - Sales Specialist - Millwork - Day - Bilingual Encouraged

Lowe's Home Centers•Kingston, MA

About The Position

As a Sales Specialist at Lowe’s, you welcome customers, understand their project needs, answer questions, and help them choose products and services. You develop product expertise, explain specifications, features, promotions, and financing options, and provide consulting services to help customers complete their home improvement projects. The position is assigned to a department based on hiring needs and skillsets; possible departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, and Windows & Walls. The role involves frequent movement throughout the store or garden center, phone calls, and customer interactions. You may serve as a contact for customers and vendors, prepare project estimates, schedule installer visits, process and track orders and installations, and follow up on project completion. Pro Department assignments focus on external accounts and outside sales and services. Occasional travel to meetings, training, or neighboring stores may be needed, though regular travel is not required. Work may take place indoors and outdoors in varying weather, including extreme heat or cold and wet, humid, windy, or drafty conditions. Associates may encounter noise and moving or shaking objects and equipment. Lifting practices depend on role, weight, and volume; single lifts are limited to 75 pounds, team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used when required with appropriate training or assistance.

Requirements

High school diploma or GED, or qualifying alternative experience: 3 years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of experience in customer-facing sales or six months of Lowe’s retail experience.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift over 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a computer-aided design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales; work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews in accordance with pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Additional bonus opportunities based on sales performance.
Multiple health insurance options.
Tuition assistance and other education support programs, including trade skills scholarships.
401(k) retirement account with company match.
10% Lowe’s Associate Discount and a broad discount platform.
Track to the Trades program and other learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Potential discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Wellness programs.