Full Time - Sales Specialist - Millwork - Day

Lowe's Home Centers•Mt Sterling, KY

About The Position

As a Sales Specialist at Lowe’s, you help customers find products and turn project ideas into reality. You serve as a product expert, discussing project needs, answering questions, explaining product specifications, features, promotions, and financing options, and providing consulting services to help customers complete their home improvement projects. The position is assigned to a department based on hiring needs and skillsets; the listed departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, and Windows & Walls. Sales Specialists are active throughout the store or garden center, communicating with customers, answering phones, and assisting with customer needs. You may provide project estimates, coordinate installer visits, process and track orders and installations, and follow up on project completion. The role also supports inventory and pricing, checkout and departmental assistance, and the training and development of department associates. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments and exposure to varying or extreme weather, noise, and moving or shaking objects and equipment. Lifting methods depend on the role, weight, and volume; single lifts are limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed. Powered equipment should be used when required, with proper training or assistance from a trained coworker.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a computer-aided design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates; schedule installer visits; process and track customer orders and installations; and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.