Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Kent, WA

2d•$20 - $22•Onsite

About The Position

As a Sales Specialist in the Millwork department, you are one of the first people customers meet and use your sales expertise to help them find products and turn project ideas into reality. The role is active, involving movement throughout the store, answering phones, and frequent customer conversations about project needs and home improvement goals. You become a product expert, explaining specifications, features, promotions, and financing options, and provide consulting services to ensure customer needs are met. The department assignment is based on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor weather, varying and extreme climates, noise, and moving or shaking objects and equipment. Lifting requirements depend on role, weight, and volume; single lifts are limited to 75 pounds, team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used when required after appropriate training or with trained assistance.

Requirements

High school diploma or GED. Alternatively, if the education requirement is not met, 3 years of external experience in customer-facing sales or 18 months of Lowe's retail experience.
1 year of customer-facing sales experience or 6 months of Lowe's retail experience; alternatively, if the education requirement is not met, 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience.
1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

1 year of experience completing customer sales orders.
1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and communicating the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales and work with vendors and other stores to find merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train associates through on-the-job training on the sales floor and coach them on development needs.
Complete other duties as assigned.

Benefits

Additional bonus opportunities based on sales performance.
Multiple health insurance options.
Tuition assistance and other education support programs, including trade skills scholarships.
Company-matching 401(k).
10% Lowe's Associate Discount and a broad discount platform.
Track to the Trades program.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.