Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Sandy, UT

2d•Onsite

About The Position

As a Sales Specialist in the Millwork department, you are among the first people customers meet and use sales expertise to help them find products and turn project ideas into reality. The role is active and involves moving throughout the store or garden center, answering phones, and communicating with customers about their project needs and home improvement goals. You become a product expert, explain specifications, features, promotions, and financing options, and provide consulting support to help ensure customer needs are met before they leave the store. Department assignments depend on hiring needs and skillsets. The position may involve work inside and outside, with exposure to changing climates and intermittent or constant noise, as well as moving or shaking objects and equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Associates follow lifting guidelines, including single-lift limits and use of powered equipment as required and with appropriate training.

Requirements

High school diploma or GED, or the stated alternative experience pathway: 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
One year of experience in customer-facing sales or 6 months of Lowe's retail experience.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.
Follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and communicating the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales and coordinate with vendors and other stores to find merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job Sales floor training and coaching around development needs.
Complete other duties as assigned.