Full Time - Sales Specialist - Appliances - Day
About The Position
As a Sales Specialist in the Appliances department, you help customers identify products that meet their needs and turn home-improvement ideas into completed projects. You provide product expertise, explain specifications, features, promotions, and financing options, and offer consulting services to help customers make informed purchases. The role involves frequent customer communication and movement throughout the store, answering phones, and assisting with sales and project needs. Department assignment may vary based on hiring needs and skillsets. You may serve as a point of contact for customers and vendors, provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion. Other duties include supporting inventory and pricing, assisting with checkout and customer requests, and training and coaching associates. The position may involve working indoors and outdoors in varying weather conditions and exposure to noise and moving equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- High school diploma or GED, or qualifying additional experience in place of the education requirement.
- One year of customer-facing sales experience or six months of Lowe's retail experience; if the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience.
- One year of sales or customer-service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.
Nice To Haves
- One year of experience completing customer sales orders.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
- Professional certification related to the department.
- Bilingual skills.
Responsibilities
- Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services.
- Act as a point of contact for customers and vendors in the department.
- Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
- In the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
- Review prices according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates on the sales floor and coach them on development needs.
- Complete other duties as assigned.
Benefits
- Competitive pay and flexible schedules.
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance.
- Company-matching 401(k).
- 10% associate discount.
- Track to the Trades program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
