Full Time - Sales Specialist - Appliances - Day
About The Position
As a Sales Specialist in the Appliances department, you help customers identify products that meet their needs and turn home-improvement ideas into reality. You provide product expertise, explain specifications, features, promotions, and financing options, and deliver consultative service to support customers through their projects. The role involves frequent movement around the store, phone calls, and direct customer interaction. Department assignment is based on hiring needs and skillsets. You serve as a point of contact for customers and vendors, helping with estimates, installer visits, orders, installations, and follow-up. You also support inventory and pricing processes, checkout and department assistance needs, and associate training. The position does not require regular travel, although occasional travel to meetings, training, or nearby stores may be needed. Work may take place indoors or outdoors, with exposure to varied weather, noise, and moving equipment. Physical requirements include standing and sitting for prolonged periods and lifting in accordance with company guidelines.
Requirements
- High school diploma or GED.
- One year of customer-facing sales experience or six months of Lowe's retail experience; if the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
- One year of sales or customer-service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.
Nice To Haves
- One year of experience completing customer sales orders.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
- Professional certification related to the department being considered.
- Bilingual skills.
Responsibilities
- Provide SMART customer service by identifying customer needs, answering questions, and communicating the advantages of Lowe's products and services.
- Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to support project completion.
- If assigned to the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
- Perform price reviews according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates on the sales floor and coach them on development needs.
- Complete other duties as assigned.
Benefits
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- 10% associate discount.
- Track to the Trades program.
- Flexible schedules are mentioned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
