Full Time - Sales Specialist - Appliances - Day
About The Position
As a Sales Specialist at Lowe’s, you help customers identify the products they need and turn project ideas into reality. You spend most of your time communicating with customers, discussing project needs, answering questions, and helping them accomplish home improvement goals. You become a product expert by explaining specifications, features, promotions, and financing options, while providing consulting services to ensure customer needs are met before they leave the store. The department is determined by hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role involves moving throughout the store or garden center, answering phones, and interacting with customers. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor weather, varying climates, noise, and moving or shaking objects and equipment.
Requirements
- High school diploma or GED, or the stated alternative experience path: 3 years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if the education requirement is not met.
- At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience; if the education requirement is not met, the alternative experience path above applies.
- At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
- Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed. Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 1 year of experience completing customer sales orders.
- At least 1 year of experience promoting product-related services and plans such as installation, delivery, credit financing, or extended protection plans.
- At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
- Professional certification related to the department being considered.
- Bilingual skills.
Responsibilities
- Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe’s products and services using SMART customer service.
- Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
- In the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory to support sales, working with vendors and other stores to find merchandise and order replacement stock.
- Perform price reviews according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates on the sales floor and coach them on development needs.
- Complete other duties as assigned.
Benefits
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- 10% Associate Discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
