Full Time - Sales Specialist - Appliances - Day
About The Position
As a Sales Specialist at Lowe's, you help customers identify products for their projects and turn project ideas into reality. You serve as a product expert, explaining specifications, features, promotions, and financing options, and provide consulting support so customers' needs are met before they leave the store. The role is based in a department selected according to hiring needs and skills, such as Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The position involves frequent movement around the store or garden center, answering phones, and communicating with customers. It may involve occasional travel to meetings, training, or neighboring stores. Working conditions may include indoor and outdoor environments, varying climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts minimally starting at 75 pounds or when needed.
Requirements
- High school diploma or GED.
- At least 1 year of customer-facing sales experience or 6 months of Lowe's retail experience. If the education requirement is not met, 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
- At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.
Nice To Haves
- At least 1 year of experience completing customer sales orders.
- At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
- Professional certification related to the department being considered.
- Bilingual skills.
Responsibilities
- Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe's products and services using SMART customer service.
- Serve as a contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
- In the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory levels to support sales, working with vendors and other stores to locate merchandise and order replacement stock.
- Conduct price reviews according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates on the sales floor and coach them on development needs.
- Complete other duties as assigned.
Benefits
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- 10% Associate Discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
