Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc. • Michigan City, IN

3d

About The Position

The Sales Specialist – ProServices supports Lowe’s Pro customers by identifying project opportunities, understanding customer businesses and project requirements, and providing relevant product and service solutions. The role manages quotes, blueprints, material lists, orders, deliveries, and follow-up to help ensure projects are completed accurately and on time. It also promotes Pro Credit and Lowe’s Loyalty Programs, develops new customer relationships, coordinates with store and outside sales teams, and maintains a safe, clean, and organized Pro Desk area. The specialist uses Lowe’s U and other training platforms to stay current and improve selling skills.

Requirements

• High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
• General Studies.
• External experience in customer-facing sales or 6 months of Lowe’s retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• Associate degree.
• 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
• 1 year of experience identifying and selling products based on customer needs or plans.
• 1 year of experience following up on outstanding or incomplete customer orders, sales, or installations.
• 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bilingual ability.
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

Responsibilities

• Achieve individual sales goals by engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
• Learn Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements, to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customer projects.
• Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to help ensure projects are completed accurately and on time.
• Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Use Pro Extended Aisle and Pro Merchandising programs to help secure sales when needed products or quantities are unavailable in-store or through Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Use Lowe’s U and other training platforms to learn key updates and improve selling skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED