Sales Specialist NF2

U.S. Marine Corps•Quantico, VA

About The Position

Marine Corps Community Services (MCCS) seeks a Sales Specialist to support the Marine Corps Exchange (MCX), which serves Marines, their families, and others in the Marine Corps Community. The role provides advanced product knowledge, informed recommendations, and a “Dress Blue Experience” throughout customers’ shopping visits, while contributing to personal and department sales goals. The position reports to the Sales Manager. The Sales Specialist helps customers understand products and brands, makes suggestions, supports add-on sales through consultative selling, and coaches Sales Associates on product knowledge in assigned categories. Work assignments may include checkout, other sales areas, specialty categories, or the customer service desk. The specialist supports sales programs and promotions, helps build customer loyalty, and communicates customer feedback and unresolved concerns to management. The role also involves assisting with and troubleshooting self-checkout units, completing required records before contacting the Help Desk, generating reports, handling self-checkout cash, and updating weight-learning databases and pick lists. Other duties may include special orders, food-safety training, customer services such as Western Union, light custodial work, lifting and stocking merchandise, planograms, price changes, inventory tasks, and keyholder responsibilities. The incumbent must follow safety and equal employment opportunity standards, report hazards and workplace injuries, and participate in required training. The position requires lifting and carrying objects up to 20 pounds independently and objects over 20 pounds with assistance.

Requirements

At least one year of experience working in customer sales is required.
Commitment to customer service and sales goals in a sales environment.
Attention to detail.
Ability to lift and carry objects up to 20 pounds independently and objects over 20 pounds with assistance.

Nice To Haves

Knowledge of replenishment and merchandise management.

Responsibilities

Provide advanced product knowledge, informed recommendations, and a Dress Blue Experience to customers throughout their MCX shopping experience.
Meet personal and department sales goals.
Coach Sales Associates on product knowledge in assigned categories, such as electronics, shoes, jewelry and accessories, firearms, and military clothing.
Work in checkout, sales areas, specialty categories, or the customer service desk as scheduled.
Participate in training to develop selling skills and product-category knowledge, and help Team Members develop their product knowledge.
Educate customers about products and brands, answer questions, and offer suggestions.
Relay customer comments and concerns to the Sales Manager.
Identify opportunities for add-on sales through suggestive and consultative selling.
Ensure sale, advertising, and promotional items are signed and placed according to brand standards.
Work with the Sales Manager to achieve daily and weekly sales goals.
Assist Sales Managers and the Brand Integrity Manager with planning and executing corporate sales programs, promotions, and merchandise-related events.
Build and nurture loyal MCX customers.
Assist with self-checkout units, including troubleshooting problems, clearing currency-device jams, and providing access for repairs.
Complete Self-Checkout Problem Records before contacting the Help Desk; generate and print reports and records.
Handle cash for self-checkout units, including removing and loading currency.
Modify the weight-learning database and pick lists.
Encourage team members to identify and resolve customer problems and concerns; communicate unresolved issues to the Experience Manager.
Understand and explain MCX value stories, programs, and promotions, and recognize the Marine Corps Exchange's core values and mission.
Identify and reduce risks of loss and theft.
Participate in corporate-led training and work with the Training Specialist on training goals, compliance, licenses, certifications, and position-based learning plans.
Provide courteous, world-class customer service; proactively engage customers, address them by rank when appropriate, offer assistance and selling advice, and follow up to ensure problems are resolved.
Operate within service policies, take prompt action to solve problems, and seek help from a higher-level supervisor or appropriate contact when needed.
Follow safety regulations and promptly report workplace hazards, injuries, occupational illnesses, and property damage.
Support equal employment opportunity principles and the prevention of sexual harassment.
Perform other assigned duties, which may include handling special orders, food handling, customer services such as Western Union, light custodial duties, lifting, stocking, setting planograms, price changes, and inventory counts and corrections.