Firearms Sales Specialist NF2

U.S. Marine Corps•Norfolk County, VA

2d•Onsite

About The Position

The Firearms Sales Specialist provides customer service and solution-based sales in the firearms department at the Marine Corps Base Exchange, Camp Elmore, Norfolk, Virginia. The role supports customer engagement and sales by recommending applicable firearm accessories and services, responding to inventory requests, and following the special-order process. The position requires strict compliance with applicable requirements and procedures governing the sale, handling, receipt, transfer, inventory, and records management of weapons and ammunition. The specialist supports department and store operations, including merchandising, pricing, inventory control, receiving, replenishment, register duties, and year-end inventory. When firearms work is limited or staffing exceeds the workload, the employee may be assigned to other store areas. The role may also involve other MCCS firearms activities, such as work at a firing range or target practice facility. The specialist mentors and trains firearms employees, models customer-service and brand standards, communicates with customers, associates, and management, and helps promote MCCS and MCX culture and initiatives. The employee completes required training to maintain firearms eligibility and adheres to safety, equal employment opportunity, and anti-harassment standards. This is a white-collar position that may occasionally require lifting up to 45 pounds with assistance and loading or unloading trucks, carts, or pallets. Key-holder duties, vendor management, light custodial work, cash handling, and additional training or certifications may also be required.

Requirements

Must be at least 21 years old.
At least one year of sales associate or sales lead experience in a retail environment.
Ability to learn, execute, and train others in operating standards and procedures.
Experience leading by example and demonstrating best-practice customer service and problem-solving.
Proficiency operating a computer and knowledge of Microsoft applications such as Excel, Word, and Outlook.
For firearms/ammunition positions, complete DD Form 2760 and provide required annual notification to the immediate supervisor if a qualifying conviction occurs.
Ability to successfully obtain and maintain a Tier 3 background investigation.
Submit a resume of no more than two pages.
Complete a National Agency Check and Inquiries (NACI); employment is contingent on successful completion.
Provide direct deposit of total net pay as a condition of employment.
Occasional lifting up to 45 pounds with assistance may be required; loading and unloading trucks, carts, or pallets may also be required.

Nice To Haves

Two years of specialty retail experience with firearms, tactical products, and outdoor sporting goods.

Responsibilities

Provide courteous, high-quality customer service and promote customer engagement in the firearms department.
Use solution-based selling by offering applicable accessories and services in addition to firearms.
Follow all applicable procedures and requirements for selling, handling, receiving, transferring, inventory management, and records management for weapons and ammunition.
Communicate with management about customer inventory requests and general business needs.
Use exception reporting to identify merchandise categories needing corrective action to protect sales and customer-service levels.
Follow standard processes for special orders.
Support advertising and promotional setups, including merchandising, signing, and pricing.
Work with Sales Managers on departmental operations, including completing RIMA scans and following through on inventory adjustments when needed.
Support year-end inventory planning and execution, and research variance reports.
Support store operations, including planograms, floor replenishment, on-hand inventory integrity, product receiving, backroom organization, customer programs, register duties, and other operational tasks.
Work in other store areas when firearms workload is absent or substantially reduced, or staffing exceeds the workload in firearms.
Mentor, train, and lead firearms employees by example to support best practices and brand standards.
Communicate with customers, associates, and management, and maintain high service levels.
Complete required training to maintain firearms eligibility.
Participate in other MCCS firearms activities, which may include work at a firing range or target practice facility.
Perform applicable key-holder duties, which may include opening, closing, vendor management, light custodial work, register operations, and cash handling.
Complete additional training, certifications, or licenses required by the business or position.
Identify and communicate potential risk of loss or theft.
Promote MCX corporate culture, mission, and core values, and support Marine Corps Community Services at the store level.
Articulate MCX value stories and support team-centric initiatives and team-member satisfaction.
Follow safety regulations and standards, and support EEO principles and prevention of sexual harassment.