Senior Sales Specialist NF2

U.S. Marine Corps•Norfolk County, VA

About The Position

Marine Corps Community Services (MCCS) is seeking a Senior Sales Specialist to support the Marine Corps Exchange (MCX), which serves Marines, their families, and the broader Marine Corps Community. The role provides advanced product knowledge, informed recommendations, and the Dress Blue Experience throughout customers’ shopping experience. The specialist works toward personal and department sales goals, coaches Sales Associates on assigned product categories, and may cover checkout, other sales areas, specialty categories, or the customer service desk. The specialist develops selling skills through training, stays knowledgeable about store brands and products, educates customers, and shares customer feedback with the Sales Manager. The role supports promotional execution, customer loyalty, problem resolution, loss prevention, and team development. It also involves participation in corporate training and coordinating with the Training Specialist on goals, compliance, certifications, and position-based learning plans.

Requirements

At least one year of experience working in customer sales.
Demonstrated knowledge of selling techniques.
Ability to train others on sales, signing, merchandising, and store-brand operating standards and procedures, execute those standards properly, and coach teammates with skill and confidence.
Ability to work in a high-performance atmosphere with commitment to service and sales goals.
Attention to detail.

Nice To Haves

Knowledge of replenishment and merchandise management.

Responsibilities

Provide advanced product knowledge, informed recommendations, and the Dress Blue Experience to customers.
Meet personal and department sales goals.
Coach Sales Associates on product knowledge in assigned categories, such as electronics, shoes, jewelry and accessories, firearms, or military clothing.
Cover checkout, other sales areas, specialty categories, or the customer service desk as scheduled.
Take advantage of training opportunities to develop selling skills and product-category knowledge.
Work with team members to build their product knowledge and remain informed about store brands and products.
Educate customers, answer product questions, and offer suggestions when needed.
Relay customer comments and concerns to the Sales Manager.
Identify opportunities for add-on sales through suggestive and consultative selling.
Ensure sale, advertising, and promotional items are signed and placed according to brand standards.
Work with the Sales Manager to achieve daily and weekly sales goals.
Assist Sales Managers and the Brand Integrity Manager with planning and executing corporate sales programs, promotions, and merchandise-related events.
Build and nurture loyal MCX customers.
Encourage team members to identify opportunities to resolve customer problems and concerns proactively.
Communicate outstanding problem-resolution issues to the Experience Manager.
Understand and explain MCX value stories, programs, and promotions.
Recognize the core values and mission of the Marine Corps Exchange.
Identify and reduce risks of loss or theft.
Participate in organizational and corporate training, and work with the Training Specialist to set goals and manage training compliance, licenses, certifications, and position-based learning plans.