Full Time - Sales Specialist - ProServices - Day
About The Position
The Sales Specialist – ProServices works with Pro customers to understand their businesses, project requirements, timelines, dependencies, and material needs, then provides relevant solutions and drives sales growth. The role manages project-related quotes, blueprints, material lists, orders, deliveries, fulfillment, and follow-up to support accurate, timely project completion. It also involves prospecting for new Pro customers, promoting Pro Credit and Lowe’s Loyalty Programs, using expanded inventory programs to address product availability needs, and partnering with store teams to provide a seamless customer experience. The specialist maintains a safe, clean, and organized Pro Desk area, supports store operations, and uses Lowe’s training platforms to keep learning and improve selling skills.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- External experience in customer-facing sales or six months of Lowe’s retail experience.
- One year of sales experience with the ability to identify and sell products based on customer needs.
- One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree.
- One year of experience entering and submitting customer sales orders, including special-order sales orders.
- One year of experience identifying and selling products based on customer needs or plans.
- One year of experience following up on outstanding or incomplete customer orders, sales, or installs.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- One year of experience in a sales environment with required sales goals or metrics.
- Bilingual ability.
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by proactively engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
- Learn Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements, and provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to Pro customer projects.
- Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
- Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Use Pro Extended Aisle and Pro Merchandising programs to address product or quantity needs that are unavailable in-store or within Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
- Use Lowe’s U and other training platforms to learn key updates and improve selling skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
