Sales Specialist

Lucid Motors • Costa Mesa, CA

13h • Onsite

About The Position

As a Sales Specialist in a Lucid Studio, you guide customers through their Lucid journey and serve as a primary point of contact from sales and transaction facilitation through successful vehicle delivery. You provide a seamless, personalized customer experience by understanding customer needs, explaining Lucid products, supporting purchase and financing processes, and maintaining communication before delivery. The role combines a guaranteed hourly wage with uncapped commission and involves working in a goal-focused retail environment.

Requirements

• At least 2 years of relevant professional sales experience in a commission-based environment, including building and managing a customer pipeline.
• Availability to work flexible hours, including weekends, evenings, and holidays, in a retail environment.
• Experience using Microsoft Office, CRM tools, and retail business systems; Salesforce is preferred.
• A proven track record of achieving individual sales goals.
• Strong communication skills, including active listening, clear verbal communication, and proficient written communication.
• Strong time management and organizational skills, including the ability to prioritize and multitask.
• Ability to build and maintain positive, productive relationships with customers and peers.
• Ability to coordinate and facilitate customer test drives.
• Ability to travel as needed for events.
• High school diploma or GED required.
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.
• Ability to obtain appropriate state DMV licensing, where applicable.
• Physical capacity to stand for extended periods and twist, bend, squat, and reach, with or without reasonable accommodation.

Nice To Haves

• Retail automotive sales and desking experience.
• Bachelor's degree or equivalent work experience.
• Curiosity and passion for electric vehicles, the premium vehicle market, and its competitive landscape.
• Commitment to continuous personal and technical learning, adaptability, and quickly acquiring new skills and knowledge.
• Perseverance, resilience, and ability to prioritize long-term goals.
• Knowledge of automotive market dynamics, financial principles, and industry trends.
• Proactive, action-oriented approach and ability to work with urgency and efficiency.
• Knowledge of a secondary language.

Responsibilities

• Assess customer needs through personalized interactions and insightful questions, and recommend tailored Lucid product solutions.
• Develop product expertise and stay informed about competitor models, pricing, and packages to educate customers.
• Build customer relationships and brand loyalty, and use Salesforce or another CRM to track interactions and maintain consistent engagement.
• Build and manage a sales pipeline, meet and exceed individual performance targets, and connect sales results with an exceptional customer experience.
• Conduct customer test drives and explain relevant vehicle features and selling points.
• Guide customers through ordering and the process from order to delivery, including collecting documentation and advising on financial products.
• Support customers with financing and leasing applications; monitor application status, submitted documents, and vehicle readiness.
• Facilitate registration and payment due at signing.
• Coordinate customer support with Lucid Financial Services and Delivery teams as needed.
• Maintain regular communication with customers while they wait for a delivery date.
• Assist with daily operations as needed.

Benefits

• Guaranteed base pay of $23 per hour.
• Uncapped commission with bi-weekly payouts.
• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED