Sales Specialist

Petco • Venice, FL

8d • Onsite

About The Position

The Senior Sales Associate plays a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. The role goes beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. The associate supports store operations, assists leadership as needed, and helps develop newer associates while providing knowledgeable, compassionate service rooted in a passion for pets.

This position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. It involves regular customer assistance and cashiering, working in proximity to animals, and supporting the Pet Care Center’s operating hours.

Requirements

• At least 1 year of retail experience, preferably in a specialty retail environment.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism when handling customer concerns.
• Basic math skills and experience handling cash and transactions.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Passion for animals and knowledge of pet care.

Responsibilities

• Promote the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Demonstrate strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices, policies, procedures, and store standards.
• Foster a collaborative and inclusive team environment.
• Help customers select products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Support merchandising and inventory activities, including restocking, recovery, presentation, and replenishment.
• Maintain store cleanliness, organization, and visual standards.
• Assist with opening and closing procedures as assigned.
• Ensure compliance with company policies, procedures, and safety standards.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and escalate issues appropriately.
• Act as a floor leader when needed, supporting workflow and customer experience.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• The chance to make an impact every shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed