Sales Specialist - New Center Opening (DTLA)

Lucid Motors•Los Angeles, CA

1d•Onsite

About The Position

Lucid is hiring a Sales Specialist for its new downtown Los Angeles Studio. The role serves as a primary point of contact for customers throughout the sales journey, from initial engagement and transaction facilitation through vehicle delivery. The specialist creates a personalized, seamless customer experience while helping customers understand Lucid vehicles and the premium electric-vehicle market. Compensation includes a guaranteed hourly wage and uncapped commission. The specialist assesses customer needs, presents tailored product information, conducts test drives, and builds lasting customer relationships. The role also involves managing a sales pipeline and customer interactions in Salesforce, facilitating orders and financing or leasing applications, tracking documents and vehicle readiness, coordinating with financial services and delivery teams, and guiding customers through delivery and payment processes. The specialist supports daily Studio operations as needed.

Requirements

At least 2 years of relevant professional sales experience in a commission-based environment, including building and managing a customer pipeline.
Availability to work flexible hours, including weekends, evenings, and holidays, in a retail environment.
Experience using Microsoft Office, CRM tools, and retail business systems; Salesforce experience preferred.
A proven record of achieving individual sales goals.
Strong oral and written communication, active listening, and interpersonal skills.
Ability to learn quickly, adapt, and pursue continuous personal and technical learning.
Perseverance, resilience, and the ability to prioritize long-term goals over short-term rewards.
Understanding of automotive market dynamics, financial principles, and industry trends.
Proactive, action-oriented approach with a sense of urgency and efficiency.
Strong time-management, organization, prioritization, and multitasking skills.
Ability to coordinate and facilitate customer test drives.
Ability to travel as needed for events.
Proficiency in English.
High school diploma or GED required.
Physical capacity to stand for extended periods and twist, bend, squat, and reach, with or without reasonable accommodation.
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.
Ability to obtain appropriate state DMV licensing, where applicable.

Nice To Haves

Retail automotive sales and desking experience.
Bachelor’s degree or equivalent work experience.
Knowledge of a secondary language.
Curiosity about and passion for electric vehicles, the premium vehicle market, and the competitive landscape.

Responsibilities

Assess customer needs through personalized interactions and insightful questions.
Use product knowledge to recommend tailored solutions and explain Lucid vehicles, including their competitive advantages.
Learn competitor models, pricing, and packages to educate customers.
Build and nurture customer relationships and brand loyalty.
Use Salesforce or other CRM tools to track and manage customer interactions and maintain consistent engagement.
Build and manage a robust sales pipeline using disciplined practices.
Meet and exceed individual performance targets while delivering an exceptional customer experience.
Conduct test drives and explain vehicle selling points while creating an exceptional driving experience.
Facilitate customer transactions from order through delivery, including financing and leasing applications.
Monitor application status, submitted documents, and vehicle readiness.
Guide customers through the vehicle ordering process, obtain required documentation, and advise on financial products.
Support a smooth purchase and financing process, including registration and payment due at signing.
Maintain regular communication with customers while they wait for a delivery date.
Coordinate customer support with Lucid Financial Services and Delivery teams as needed.
Assist with daily Studio operations as needed.
Travel as needed for events.