Sales Specialist (New Center Opening!)

Lucid Motors•Highland Park, IL

4d•Onsite

About The Position

Lucid is hiring a Sales Specialist for its planned new Studio in Highland Park, Illinois, scheduled to open in early February 2027. The Sales Specialist guides customers through the Lucid sales journey as a primary point of contact, from initial engagement and transaction facilitation through vehicle delivery. The role focuses on creating a seamless, personalized customer experience while building customer relationships and achieving sales goals. Compensation includes a guaranteed base wage of $21 per hour and uncapped commission, paid bi-weekly.

Requirements

At least 2 years of relevant professional sales experience in a commission-based environment, including building and managing a customer pipeline.
Availability to work flexible hours, including weekends, evenings, and holidays, in a retail environment.
Experience using Microsoft Office, CRM tools, and retail business systems; Salesforce experience is preferred.
A proven record of achieving individual sales goals.
Strong oral, written, and active-listening communication skills.
Ability to learn continuously, acquire new skills and knowledge quickly, and adapt.
Perseverance, resilience, and ability to prioritize long-term goals.
Understanding of automotive market dynamics, financial principles, and industry trends.
Proactive, action-oriented approach and strong time management, organization, prioritization, and multitasking skills.
Strong interpersonal skills and ability to build and maintain productive relationships with customers and peers.
Ability to coordinate and facilitate customer test drives.
Ability to travel as needed for events.
High school diploma or GED.
Proficiency in English.
Physical capacity to stand for extended periods and twist, bend, squat, and reach, with or without reasonable accommodation.
Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.
Ability to obtain appropriate state DMV licensing, where applicable.

Nice To Haves

Retail automotive sales and desking experience.
Bachelor's degree or equivalent work experience.
Knowledge of a secondary language.
Passion for electric vehicles and the premium vehicle market and its competitive landscape.

Responsibilities

Assess customer needs through personalized interactions and insightful questions, and recommend tailored solutions using in-depth knowledge of Lucid products.
Understand competitor models, pricing, and packages to educate customers about Lucid.
Build and nurture customer relationships to foster brand loyalty.
Use Salesforce or another CRM to track and manage customer interactions and maintain consistent engagement.
Build and manage a robust sales pipeline and meet or exceed sales and performance targets.
Conduct test drives and explain vehicle selling points while providing an exceptional customer experience.
Manage customer transactions from order through delivery, including supporting financing or leasing applications and monitoring application status, submitted documents, and vehicle readiness.
Guide customers through the new-vehicle ordering process, obtain required documentation, advise on financial products, and support a smooth purchase and financing process.
Handle vehicle registration and facilitate payment due at signing.
Coordinate customer support with Lucid Financial Service and Delivery teams as needed.
Maintain regular customer communication during the waiting period before a delivery date is scheduled.
Assist with daily operations as needed.