Full Time - Sales Specialist - Flooring - Closing

Lowe's Companies, Inc.•Brenham, TX

8d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify products for their projects and turn their ideas into reality. You spend much of your time communicating with customers, discussing project needs, answering questions, and helping them meet their home-improvement goals. You become a product expert, explaining specifications, features, promotions, and financing options, and providing consulting services to ensure customer needs are met. You work in a department assigned according to hiring needs and skillsets. Possible departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role involves active movement around the store or garden center, phone and customer interactions, and may involve occasional travel to meetings, training, or neighboring stores. Working conditions can include indoor and outdoor weather exposure, varying temperatures and moisture, noise, and moving or shaking objects and equipment.

Requirements

High school diploma or GED, or qualifying experience in place of the education requirement: three years of external customer-facing sales experience or 18 months of Lowe’s retail experience.
One year of customer-facing sales experience or six months of Lowe’s retail experience; if the education requirement is not met, the alternative experience thresholds are three years of external customer-facing sales or 18 months of Lowe’s retail experience.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Follow lifting guidelines, limiting single lifts to 75 pounds; use team lifts minimally starting at 75 pounds or when needed, and use powered equipment as required with proper training or assistance.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to support project completion.
In the Pro Department, focus on external accounts, outside sales, and services.
Monitor inventory to support sales; work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching on development needs.
Complete other duties as assigned.