Full Time - Sales Specialist - Flooring - Closing
About The Position
Lowe’s Sales Specialists help customers identify products and services for home improvement projects. They communicate with customers throughout the store or garden center, answer questions, explain product specifications, features, promotions, and financing options, and provide consulting services to help customers complete their projects. Specialists work in a department assigned according to hiring needs and skillsets, which may include Flooring and other listed store departments. They also serve as contacts for customers and vendors, support sales and inventory, maintain pricing documentation, assist with checkout and requests for help, and coach department associates.
Requirements
- High school diploma or GED, or the stated alternative experience: 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
- At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience.
- At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Nice To Haves
- At least 1 year of experience completing customer sales orders.
- At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- At least 2 years of experience designing customized products using 20/20 or a Computer-Aided Design System.
- Professional certification related to the department being considered.
- Bilingual skills.
- Military or veteran experience is encouraged.
Responsibilities
- Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services.
- Serve as a contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
- In the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
- Review prices according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train and coach department associates on the sales floor.
- Complete other duties as assigned.
Benefits
- Competitive pay and flexible schedules.
- Additional bonus opportunities based on sales performance.
- Multiple health insurance options.
- Tuition assistance.
- Company-matching 401(k).
- 10% Associate Discount.
- Track to the Trades program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
