Full Time - Sales Specialist - Flooring - Closing

Lowe's Home Centers•Chester, VA

11d•Onsite

About The Position

As a Lowe’s Sales Specialist, you help customers identify the products they need and turn home improvement ideas into reality. You communicate with customers about their projects, answer questions, explain product specifications, features, promotions, and financing options, and provide consulting services to help meet their needs and close sales. The role is active and involves moving throughout the store or garden center, answering phones, and interacting with customers. Department assignment depends on hiring needs and skillsets and may include Flooring or other listed departments. Sales Specialists also serve as a point of contact for customers and vendors in their department. They may prepare project estimates, schedule installer visits, process and track orders and installations, and follow up on project completion. The position supports inventory and pricing accuracy, checkout and customer-assistance functions, and associate training. This role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors under varying weather conditions, with possible exposure to noise and moving or shaking objects and equipment.

Requirements

High school diploma or GED, or the stated alternative experience pathway: 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Ability to obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors within the department.
Provide project estimates; schedule installer visits; process and track customer orders and installations; and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and coordinate with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and related documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching on development needs.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Additional bonus opportunities based on sales performance; annual bonuses may be discretionary and eligibility-based.
Health insurance options, including health, dental, and vision insurance.
Tuition assistance and other education support, including trade skills scholarships.
401(k) retirement account with company match.
10% Lowe’s Associate Discount and a broader discount platform.
Track to the Trades program and learning and development opportunities.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits, based on eligibility, may include Lowe’s Employee Stock Purchase Plan, deferred compensation plan, and grant awards.